Returns policies

Summary

AHAlife
Hammacher Schlemmer
Belle and June
Burlington Coat Factory
Kohls
Francesca's
Appliances Connection
Aj Madison
Stage
Lamps Plus
The Green Life
Nordstrom
Nearly Natural
BURKE DECOR
World Market
YLiving
Lulu & Georgia

Returns policy for AHAlife

What is your return policy?

Due to the unique selection of products we carry, our return policies are specific to individual items. Eligible return timeframe varies by item and some items are not eligible for return. Return policies are specified on the product detail page, at checkout, in your order history, or by contacting our Concierge team through our Contact Us page or emailing concierge@ahalife.com.

Items that are made-to-order or one-of-a-kind are not eligible for return.

How do I return an item?

To return an item, please contact our Concierge team with your order number, item, and reason for return. We will review your request and issue you a return authorization upon approval. US customers will receive a prepaid UPS return shipping label via email. For returns outside the return policy return, shipping costs are the responsibility of the buyer and AHAlife reserves the right to issue store credit in place of full refunds.
All items must arrive unused and in the original packaging.

Can I exchange an item?

Given the limited quantities of our specialty products, the best way to exchange an item is to place a separate order for the new item and contact us for a return of the original item. We will do our best to assist you with this process.

Is there a fee for returns?

No. When an eligible item is returned, your card will be credited for the purchase price plus any applicable sales taxes. You will not be refunded for initial shipping costs, but no additional shipping fees will be assessed.

I received a damaged item. What do I do?

If any item arrives in less than perfect condition, please notify us by contacting concierge@ahalife.com. We will do all we can to remedy the situation. Given the limited quantities of many of our products, a replacement may not always be possible.

When will I receive credit for a return?

Once we have received your return, it may take up to 5 business days to process and credit your account. If you have any questions or concerns about the return process, contact concierge@ahalife.com.


Returns policy for Hammacher Schlemmer

Returns & Exchanges

Hammacher Schlemmer strives to ensure that our customers are 100% satisfied with their purchase; however we understand that there may be a need to request a return or exchange. Under our Lifetime Guarantee of Satisfaction, items that we sell are guaranteed for their normal life under standard non-commercial use. In the unfortunate event that you need to return an item, please refer to the applicable section below for instructions on how to return or exchange your item.

Return Form

Please include a copy of the return form you received with your shipment. If you do not have a return form, please go to [https://www.hammacher.com/images30/return-form-07092018.pdf] to print one and include it with your return package.

Returns

If you elect to receive a refund on your return, please fill out the Return Form, located on the back of the packing slip that was included in your order. If you no longer have your Return Form, please include the following information in your return package:

- Name
- Billing Address
- Billing phone number
- Order number
- Item you are returning
- Reason for the return

Refunds on orders less than 1 year from shipped date

Merchandise can be returned for a refund. Refunds will be credited back to the original form of payment, less shipping and service fees. Return processing fees are also applicable as follows:

- Packages 10 lbs. or less will be assessed a $10.95 shipping fee
- Packages over 10 lbs. will be assessed a $14.95 shipping fee

Refunds on orders more than 1 year from shipped date

Merchandise can be returned for a refund. Refunds will be credited in the form of a Hammacher Schlemmer Gift Certificate, less shipping and service fees. Return processing fees are also applicable as follows:

- Packages 10 lbs. or less will be assessed a $10.95 shipping fee
- Packages over 10 lbs. will be assessed a $14.95 shipping fee

Exchanges

If you would like to exchange your item, please fill out the Return Form, located on the back of the packing slip that was included in your order. If you no longer have your Return Form, please include the following information in your return package:

- Name
- Billing Address
- Billing phone number
- Order number
- Item you are returning
- Reason for the return
- Item number for new order

Exchanges on orders less than 1 year from shipped date

Merchandise can be exchanged for the same item or you can elect to exchange for a different item. If you choose to exchange your item for merchandise of lesser value, we will refund the difference to your original form of payment. Exchanges for items of greater value will require additional payment. Return processing fees are applicable as follows:

- Packages 10 lbs. or less will be assessed a $10.95 shipping fee
- Packages over 10 lbs. will be assessed a $14.95 shipping fee

Exchanges on orders greater than 1 year from shipped date

Merchandise can be exchanged for the same item or a different item. If you choose to exchange your item for merchandise of lesser value, we will refund the difference to you via a Hammacher Schlemmer Gift Certificate. Exchanges for items of greater value will require additional payment. Return processing fees are also applicable as follows:

- Packages 10 lbs. or less will be assessed a $10.95 shipping fee
- Packages over 10 lbs. will be assessed a $14.95 shipping fee

If the item or model being returned is no longer offered, customers will receive a Hammacher Schlemmer gift certificate for the original purchase price or pay the difference to exchange for the current model or alternate item of their choice. In the event you are exchanging for merchandise of a lesser value than the purchase price, the difference will be credited to you via gift certificate. Shipping charges on exchange orders may be applicable.

Gift Recipients

Customers who receive our merchandise as a gift may also participate in our lifetime guarantee. In the event that you need to return your item for a refund or an exchange, please include the following information with your return:

- Original Order Number
- Purchasers Name
- Purchasers Address
- Recipient’s Name
- Recipient’s Address
- Recipient’s Phone Number
- Item returned
- Reason for the return
- Item number for new order (if exchanging)

If you are unable to provide the above information, please reach out to Customer Service at 1-800-321-1484 Monday - Friday 7:30 AM - 11 PM EST and Saturday - Sunday 7:30 AM - 8 PM EST. to provide the information necessary to identify your order details.

Merchandise can be exchanged for the same item or a different item. If you choose to exchange your item for merchandise of lesser value, we will refund the difference to you via a Hammacher Schlemmer Gift Certificate. Exchanges for items of greater value will require additional payment. Return processing fees are also applicable as follows:

- Packages 10 lbs. or less will be assessed a $10.95 shipping fee
- Packages over 10 lbs. will be assessed a $14.95 shipping fee

Refunds can only be provided in the form of a Hammacher Schlemmer Gift Certificate.


Returns policy for Belle and June

Belle and June RETURN POLICY:

We want you to be completely satisfied with your purchases and shopping experience with Belle and June. Accordingly, if you would like to exchange or return an item that does not fall into one or more of the categories discussed below, you need only request a Return Authorization (RA) number in sufficient time so that your return can be completed within the time required by our supplier, as shown on the product page for your item. Most items must be returned within 48 hours of receipt.

To request a Return Authorization (RA) number:

I.      Please go to the contact us form

II.     Next to Reason for Contact select “Return” in the drop down

III.    Reference your Order # in the Order # field

IV.     Ensure that your contact information is correct,

V.      Specify a reason for the return in Comments section.

After receiving your request, we will review the information and forward via email an RA number and instructions for returning the item

Please note that if you ship an item back to one of our suppliers without a return authorization number, the item will be returned to you and you will be responsible for any shipping fees that apply. If you are unsure as the return policy of the item you are interested in purchasing please call us at 1-888-99-BELLE or email customerservice@belleandjune.com.

Please do not return items to our Illinois address. Items sent to our Illinois address will not be accepted and will be returned to you. Instead, all items must be returned to the address we supply to you in their original - unused- condition and in its original packaging. Be sure to pack your item exactly the way you received it to prevent any damages. If the item is damaged during transit, many of our manufacturers will not give you credit back for the return. Accordingly, we recommend using an insured carrier. You are responsible for all shipping, additional freight/delivery surcharges and duties when returning items. Return shipping and re-stocking fees may apply and shipping charges are nonrefundable (with the exception of returns of merchandise which you initially received in damaged or defective condition).

In every case, proof of purchase is required for a refund. Upon receipt, your item will be inspected, and exchanges, credits and refunds if applicable, will be issued for the purchase price only. Any taxes charged will be refunded in accordance with state laws.

Once the returned product is received it will be inspected. ONLY when the item(s) are received in perfect condition at the provided address with a Return Authorization (RA) number provided by Belle and June, Inc, will your return be processed.

For more information go to: http://www.belleandjune.com/returns-and-exchanges


Returns policy for Burlington Coat Factory

Return by Mail

Complete the Return Section of your packing slip.
Circle the item number of the item/items you are returning.
Burlington will refund your credit card for the purchase amount less shipping and handling within 14 business days of receipt of your return, however, it may take up to two full billing cycles for your credit to appear on your credit card statement.
You will receive an email notifying you when we have received your return and credited your account.

Note: You are responsible for all return shipping charges unless otherwise noted on your packing slip.

General Return Policy

All items must be returned within 30 days of purchase.
Please bring your original receipt or shipping confirmation email.
Merchandise must be in new condition, unused and unwashed and in its original packaging.
Refunds will be issued in the original form of payment.
Non-receipted returns, accompanied by a photo ID (driver's license, state issued non-driver ID, passport, or military ID) and returns after 60 days will receive a gift card for the lowest selling price.

Online Policy

Shipping charges are non-refundable.
Due to health and sanitary reasons, breast pumps, breast pump accessories and fragrances are not returnable under any conditions.
Some merchandise returns are subject to a re-stocking fee. This is stated on the individual product pages.
Many of our vendor-fulfilled items (special orders) may need to be returned to the specified vendor. Please refer to the return address on your packing slip.
Returns from orders placed with PayPal can only be returned by mail or in store. Please see below for how your account will be credited.*
We apologize; we do not currently offer an exchange program for items returned by mail. You must place a new order for the desired items at burlingtoncoatfactory.com.

Please note: you will be charged for shipping and handling on your new order.


Returns policy for Kohls

Kohl's is proud to offer our "No Questions Asked - Hassle-Free" return policy for all purchases*.

- There are no time restrictions for returns.
- No receipt is needed for Kohl's Charge purchases.
 Currently our store Associates can locate Kohl's Charge purchases up to 12 months after the purchase date, and the credit can be applied to your account. Non-Kohl's Charge purchases, or purchases made outside the 12 month timeframe qualify for a Kohl's Merchandise Credit or a corporate-issued refund.


Returns policy for Francesca's

Returns and Exchanges

francesca's® returns are a piece of cake! For only $5, you can return your purchase via FedEx. Or you can simply take it to one of our 500+ boutiques located throughout the US.

$5 Flat Rate Returns by FedEx

In three simple steps, your return or exchange will be in the hands of our customer service professionals!

STEP 1 - Complete the Returns and Exchanges form included in your package.

STEP 2 - Visit our Returns Portal [https://www.francescas.com/category/guest-services/returns-exchanges.do] and enter the requested information. Be sure to have your email receipt or the packing slip handy so you are able to provide all of the requested information. After you fo to the "Get Label" button, a label will be generated and will pop up in a new window or emailed to you.

STEP 3 - Print the shipping label and affix it to the original packaging over the original mailing label. Please make sure the following items are enclosed: a) merchandise with tags attached and b) the completed Returns and Exchanges form. Drop the package off at any FEDEX location by using the store locator above.

Voila! The purchase will be refunded back to the original payment method or a store credit will be issued and sent to the original shipping address within 2-3 weeks from day of receipt. If an exchange is requested, in stock items will be shipped within 7-14 business days of receipt and a $5 shipping fee will be charged each way for a total of $10. Please return your order via a track-able method and keep for your records. We will not be able to review returns for processing if it has not been received to our warehouse.

Returns In Boutiques


We want you to be delighted with every purchase! If you are not satisfied, we will be happy to issue a refund or exchange as detailed in this policy. Merchandise purchased from any francesca's® boutique, outlet, or online at francescas.com may be returned at any francesca's® boutique.

Returns With Original Receipt

Unused, unwashed, unworn or defective merchandise may be returned with tags attached within 14 days of purchase for a full refund. Refunds will be issued in the original form of payment unless a merchandise credit is requested. Returns made after 14 days will be issued as a merchandise credit. Returns made more than 90 days after purchase are not eligible for returns or exchanges.

Online purchases may be returned in boutiques within 30 days of the Shipment Delivery date for a full refund. Purchases made via PayPal may be refunded in the form of a merchandise credit.

Purchases made with credit or debit cards will be refunded to the original card. Due to varying bank policies, please allow up to 14 days for the credit to appear. Cash returns exceeding available register funds will be issued as a corporate check, and my take up to 14 days for processing. Returns made with a gift receipt may be exchanged or returned for merchandise credit. Traveler's Check returns will be processed in the form of a merchandise credit. Refund amounts or Gift Card balances under $5 may be issued as cash ($10 in CA).

Returns Without Original Receipt

Unwashed, unworn or defective merchandise returned without a receipt will be issued a merchandise credit based on the current selling price of the merchandise. A photo identification is required for returns without a receipt.

Price Adjustments

If the price of an item is permanently marked down within 14 days of the date of purchase, guests may simply bring in the receipt for a one-time price adjustment. A refund for the price difference will be issued back in the original form of payment.

Final Sale

Intimates and Gift Cards are all Final Sale and cannot be returned or exchanged. Gift Cards will not be replaced if lost, stolen, or used without authorization.

Online Returns In Boutiques


You are also welcome to return or exchange most merchandise purchased online** at any francesca's® boutique within 30 days of the ship date. Some exclusions may apply, so see Criteria for Returns & Exchanges below. Simply bring your original receipt and the unwashed, unworn merchandise with tags attached to any one of our 600+ locations and we will happily process the return or exchange it for something else. Visit our Boutique Locator to find your nearest boutique.

Criteria for Returns & Exchanges
- All returns must be received within 30 days of the shipment delivery date. Returns and exchanges outside of this 30 day limit are still eligible for a boutique credit up to 90 days after the ship date.
- All returns and exchanges must be in their original unwashed, unworn condition with tags still attached.
- All returns must be accompanied by the original receipt.
- PayPal orders can be exchanged or returned for store credit to any of our boutiques. Orders that need full refunds must be returned to the online boutique.
- Returned sale merchandise can only be processed at our online boutique.
- The online boutique does not accept returns or exchanges of items purchased from a francesca's® boutique.


*Non-Returnable Items:
- All final sale items, including those purchased through "Sale On Sale" promotions.
- Intimates
- Gift cards


**Online Exclusive Merchandise
- All online exclusive merchandise must be returned to the online boutique.


Price Adjustments
If there is a price difference between the items being exchanged and the new items being purchased, francesca's® will charge the original payment method or issue a refund accordingly. The original credit card will also be charged for the additional shipping fees unless otherwise notified.

Damaged Merchandise
If you receive merchandise from francesca's® that is damaged or incorrect (wrong style, size, or color), please contact Guest Services within 14 days of receipt. A full refund will be issued, along with complimentary return shipping, once the damaged merchandise is returned. Please note that boutiques are unable to refund return shipping to the original payment method for a damaged online order.


Returns policy for Appliances Connection

AppliancesConnection offers a 30 Day Hassle-Free Return Policy from the date of receipt of merchandise. If, for whatever reason, you are not 100% satisfied with your purchase, you could return it to our warehouse for a full refund. Just go through our easy online process under my account, submit a web ticket and receive an RMA number.

Requirements for a Full Refund

- Item(s) must be in new condition, in the state that it was received.
- Item(s) must be returned with all original packaging and accessories, including blank warranty card, UPC code and no rebates have been filed and/or claimed.
- Item must be shipped back to us fully insured using a trackable shipping method.

When a Fee will be Deducted From Your Return

- If you choose to have AppliancesConnection.com pick up and return the item(s), you will receive a refund less $0.75 per pound return shipping fee.
- If you refuse delivery for any other reason besides a damaged product, you will receive a refund less the outbound and inbound shipping, rated at $0.75 per pound, and a 10% restocking fee.
- If you refuse the entire shipment if only a part is damaged, you will receive a refund less the outbound and inbound shipping, rated at $0.75 per pound, and a 10% restocking fee for the non-damaged merchandise.
- Items that are returned to us because the address was invalid and could not be delivered will receive a refund less outbound and inbound shipping, rated at $0.75 per pound, and a 10% restocking fee.
- If your order included a package discount, the discount will be void and you will not be credited for the total amount of the discount.
- If an item is returned in a condition other than new.
- If parts or accessories are missing from the original packaging.

When Can I Not Return A Product

- It has been more than 30 days from the date you received your shipment
- Item is marked as "Final Sale" or "Special Order"
- Item is in used condition
- Warranty card has been filled out or the product has been registered or serviced, or rebates have been filed and/or claimed for the product(s) you want to return.

How Do I Return A Product

- Simply log into My Account (www.appliancesconnection.com/myaccount.html), view your recent orders and a request to return a valid product will be available for up to 30 Days from the shipping date.
- You may also request a product return by submitting a web ticket (www.appliancesconnection.com/ticket-support.html).
- Additionally, you can also request a return by calling our customer service department at 800-299-9470 ext 1502.
- Once you have contacted us for a return, an RMA form will be issued with the address where to ship the item(s) back to the appropriate warehouse.

What Steps Can I Take To Avoid A Return

- If you are purchasing an electrical appliance, please check the voltage, fuel and gas type requirements to make sure that you have selected an appropriate model. If you are not sure, please consult your contractor.
- If you are purchasing built-in appliances, or plan on using your appliance in a built-in setting, please make sure to check the cutout dimensions of the units you are ordering to ensure that they will fit into the space. Don't forget to account for airflow, door swings and openings!
- If your item arrives with minor or cosmetic damages due to shipping, don't worry. We can attempt to replace the damaged parts or door damage on the product.
- If ordering furniture or other large products, please make sure to measure the area that they will be placed, taking into account space for walking room or drawers/doors open.
- Please make sure that the item that you are ordering will fit through the doorway to your residence. Additional fees may apply if the door must be removed. If you order In-Home Delivery, but the item does not fit, the shipping company will leave the product right outside or on a porch or garage.
- If your product arrives to your location with a manufacturer malfunction, you need not worry. All products sold by AppliancesConnection.com in new condition will be fully covered under the manufacturer's warranty. If the product malfunctions within our 30 Day Return Policy, AppliancesConnection.com will ensure that your product will be returned to factory standard condition or if the manufacturer deems it unrepairable, will pick up the item and exchange it or provide you with a refund. After the 30 Day Return Policy, we will assist you in working with the manufacturer to get parts, repair or replacement under the manufacturer's warranty, or you can contact the manufacturer directly.

Exchange Policy

- If you would like to exchange your brand new product within the 30 Day Return Policy, you can either return the product back to us at your expense, or if you prefer that we pick up the unit, you will be credited less the cost of shipping to come back to us, rated at $0.75 per pound. You will be charged for the difference between the item returned and the new item, and if the item is less expensive, we will provide a credit back to your account once the item has been received at our warehouse in good condition.
- If you require technical support, manufacturer warranty information, product manuals or repair locations, please contact the manufacturer of your product(s) directly, or log into your account and submit a question via our web ticket system.

Delivery Policy

- At the time of delivery, an adult is required to sign and accept the delivery.
- All deliveries are fully insured from the day it leaves our warehouse until it reaches your location.
- You must inspect all product(s), check the unit for damage on both the interior and exterior of the carton prior to signing for the delivery.
- For large products delivered by truck, delivery insurance solely covers damages to merchandise noticed during unboxing and inspection and noted on the freight carrier's bill of lading. Neither AppliancesConnection, nor the shipper, shall be held liable for any damages that have not been properly noted and reported.
- All damages must be noted on the Bill Of Lading of the shipping company and refuse the delivery for the damaged product(s) only, not the entire order.
- For UPS or Fedex deliveries, you have 24 hours to report any damages.

- It is required that you take photos of any damage that you notice in order to use as proof.
- For inside deliveries, you must make sure your walls and floors are covered. Neither Appliances Connection nor the shipping company will be held responsible for damages to your personal property.
- Our customer service department must be notified within 24 hours of delivery for all damages by submitting a web ticket (www.appliancesconnection.com/ticket-support.html).

Order Cancellation Policy

- You may cancel an order at any time prior to it shipping out.
- "Special Order" or "Final Sale" products may not be cancelled at any time.
- If you cancel, return or exchange any part of your order, you will forfeit your package discount and you will be credited less the amount of the total discount.

Product Image and Specifications Policy

- The product images on this site are there to give you an idea of how the product looks. You cannot rely solely on the image when placing an order.
- Some images may be there to show a product feature, design, handle style, finish etc.
- Sometimes, the manufacturer does not provide an image for the item, but will provide a similar image or a different color to give you an idea of what the product looks like.
- You must carefully read the specifications or ask one of our sales associates for any information that you are unclear about.
- Specifications on our site may not always be correct, as the manufacturer can change the item at any time.
- For best practices, please check with the manufacturer's website for all dimensions and other specifications.


Returns policy for Aj Madison

Damaged Shipments
Inspect your appliance before accepting delivery

All of our shipments are 100 percent insured. It is very important to inspect your product thoroughly before accepting and signing for it. Unlike smaller purchases, appliances are delicate and have many parts that are sensitive to rough handling. Though your box and packaging may appear intact, it is still possible that your product may be damaged. Check for both internal and external damage before accepting delivery. If you notice there is damage to the product, refuse the package and note the damage on the delivery invoice. Please call our customer service department immediately, and we will issue a return authorization (RA) number. If damage issues arise after signing for the merchandise, you are responsible for filing all claims with the shipper. Therefore, a thorough inspection of all packages is important before signing. If your item was shipped via UPS, call UPS at 800-pick-ups with your tracking number to report a damaged item. 

Defective Merchandise 
Plug in your appliance ASAP to make sure it operates properly

It is important that you install your appliance as soon as you can to make sure it operates properly. If you receive an item that is defective upon delivery that is not due to shipping damages, please contact customer support within 24 hours of receipt. If your item is defective after the first use, please contact the manufacturer directly. Contact information for the manufacturer is included in the product literature. 

If a residential appliance is installed in a commercial location, the warranty is voided. AJ Madison always goes according to the manufacturer warranties and policies. 

Once the unit is brought out of the continental United States, the manufacturer warranty is voided. 

We are not responsible for any installation or shipping charges when AJ Madison/manufacturer authorize a replacement on a unit.

Missing parts are covered within the first 30 days upon delivery receipt. Please contact the manufacturer directly to order any missing parts 

Product Does Not Meet Your Needs 
Call within 24 hours if product doesn’t meet your needs

Before deciding on the model that you will purchase, do all appropriate research as recommended above. If you receive an item that does not meet your needs please call our customer service department within 24 hours of receipt. Any product that has been installed or has attempted to be installed cannot be returned. Returned products must be in brand-new condition with all packaging, product literature and blank warranty cards enclosed in the exact condition in which received. 

In event of a return or refusal, shipping and handling charges to and from our warehouse are not refundable. Free shipping, rebates and all promotions are voided upon return/refusal of merchandise. All returns must be shipped back to our warehouse prepaid, using the original method of shipment. If your item was shipped by a freight carrier, you must return it with a freight carrier to ensure its safe return) For a list of approved carriers, please contact customer service. All returns/refusals are subject to a restocking fee. We do not accept any returns on air conditioners, special order merchandise and accessories. 


Returns policy for Stage

If you are not completely satisfied with your purchase, simply return it to us within 180 days and we will gladly issue a refund or credit to you. Return options and terms vary depending on the method of purchase. Please see below for details.

Please note that if you receive a free gift or a bonus gift (“GWP”) when purchasing an item, you must return the GWP when returning or exchanging the item that qualified you to receive the GWP. If you choose to keep the GWP, we will charge you for the value of the GWP when processing your return.

Additionally, unless the item is defective, the items that you return must be unused and in the original box and/or packaging. All Social Dresses have special tags that indicate the dress cannot be returned once the tags have been removed; Social dresses must have the original tags attached when you return them.

Shipping fees are not refundable. However, if your order is damaged upon arrival or the wrong item was shipped to you, you may call Customer Service to request a refund of the shipping charges.

Returns and Exchanges at Our Stores
(applies to all merchandise)

Merchandise purchased in one of our retail store locations or online may be returned or exchanged at a store. To find the store location nearest to you visit: www.stage.com/store/findyourstore

You will receive a refund for the full amount of your purchase when you bring your original receipt or the packing slip received with your online purchase. Refunds will be issued in in the original form of payment. Credit card refunds can only be applied to the card used to make the purchase.

Refunds for items purchased with a gift card will be made in the form of a merchandise credit. Merchandise credit will also be provided for gift returns, including gifts purchased online. Merchandise credit is redeemable in store and online.

If you do not have your original receipt, you may still be eligible to receive a full refund if we are able to locate your purchase transaction. If you do not have your original receipt and we are not able to locate your purchase transaction, we will issue you a merchandise credit for the returned items at their lowest selling price within the past 30 days.

Returns of Online Purchases by Mail
(for merchandise purchased online only; no exchanges by mail)

To return any item purchased online, you need to locate the packing slip sent with your order. That packing slip is both your receipt and a return form. If an item that you are returning was damaged when you received it, you must write “damaged” on the return form. Repackage the item(s) that you want to return along with the completed return form and send the package to us and send it to the following address:

Stage Return Center
1237 East Rusk
Jacksonville, TX 75766

You may choose the shipping method for your return. USPS, FedEx (http://www.fedex.com/locate/), and UPS (https://www.ups.com/dropoff?loc=en_US) are all acceptable shipping methods, but you should make sure that you receive a tracking number. We will not be responsible for any packages that are lost by the shipping carrier in transit. Carefully repackage all items as we will not accept returns of items that are damaged during return shipping.

Once your return is received, we will process a refund to the credit card that you used to make your purchase. If there are any issues with your return, we will contact you. Otherwise, you should expect a refund to the credit card used to make the purchase within 5 days from the day we receive your return package.

Please note that Return by Mail is not available for the following transactions:

In Store Purchases. Merchandise purchased at a store must be returned in store and cannot be shipped back to us for a refund.

Exchanges. At this time we do not offer exchanges by mail.


Returns policy for Lamps Plus

Return Policy

60 Day Return Policy - Your Satisfaction is Guaranteed!

We stand behind the products we sell. If for any reason you are not satisfied with a purchase, return it within 60 days of receiving it. Note that some conditions apply and not all products are eligible for return; read below for our complete policy. Absolutely no returns will be accepted after 60 days; please inspect all products upon receipt.

Please note the following:

- All returns must be made with a Return Merchandise Authorization number; please call our Customer Service center at 877-704-2425.
- Furniture and rug purchases cannot be returned to a Lamps Plus store location; they must be shipped back to our warehouse.
- All returned items must be sent back to us using the original shipping boxes and packing materials.
- Installed products with cut wires or loose crystal returned from a US address will be subject to a $50 fee.
- Sales of clearance items, giclee items personalized with uploaded photos, and custom made-to-order items are final.
- Our free return shipping offer applies only to the 48 continental US states and excludes certain items.
- Orders placed on Amazon.com do not qualify for our free returns offer. See additional details below.
- White Glove and Threshold orders must be returned within 10 days.
To return a purchase, please follow the directions below.

Returns of Online Purchases

To ensure that your return is processed accurately and promptly, please call us first at 877-704-2425.

A Customer Service Specialist will provide you a Return Merchandise Authorization (RMA)* and instructions on how to ship the product back to us. Please note the following:

- Returns made without a Return Merchandise Authorization will not be accepted.
- Furniture and rug purchases cannot be returned to a Lamps Plus store location; they must be shipped back to our warehouse.
- Some product categories may include free return shipping. This offer applies only to the 48 continental US states and may exclude certain items with designer and giclée shades, and items that ship by freight.
- Orders placed on Amazon.com do not qualify for our free returns offer.
- If your item was delivered via freight, your return is subject to a $99.00 freight pick up fee which will be deducted from your return. You will receive a call to schedule a freight pick up appointment within 2-3 business days. Please note, items requiring freight delivery and/or returns are only available for shipment to addresses in the US.

Write the Return Merchandise Authorization on the pre-printed return address form included with your boxed order. Complete the returns form, then pack it with your order and affix the address label to the outside of the box. Send your return via FedEx, UPS or USPS and obtain a tracking number.

Respond to the order return request email with the shipment date and tracking number. If possible, also include a copy of your emailed invoice in your return box.

Once the product is received at our warehouse in good condition we will issue a refund for the amount of the product and tax to the original method of payment used for the purchase.

All shipping charges on purchases and returns are non-refundable. All merchandise must be in the original packaging. Please note that installed products with cut wires or loose crystal will be subject to a $50 fee when returned from a US address.

If you have misplaced the Returns form included with your order, you may print one from our PDF Form (http://www.lampsplus.com/info-center/cfs-file.ashx/__key/communityserver-wikis-components-files/00-00-00-00-09/0310.lp_2D00_return.pdf). This file requires the Adobe Acrobat Reader (http://www.adobe.com/products/acrobat/readstep2.html).

Returning an Online Purchase to a Lamps Plus Store

You may return an online purchase to any Lamps Plus store within 60 days of receiving it, but you must first receive a Return Merchandise Authorization (RMA) by calling 877-704-2425.

Furniture and rug purchases cannot be returned to a Lamps Plus store location; they must be shipped back to our warehouse. Amazon.com-sourced orders, and White Glove and Threshold orders cannot be returned to stores. Please contact us for assistance.

All merchandise must be in the original packaging. Note that installed products with cut wires or loose crystal will be subject to a $50 fee.

When you contact us, please indicate your online order number and the store location you will be using to make your return. Please note replacement items may not be available at the store location and may have to be ordered at the store to fulfill your request.

For your store visit, please bring with you the following items:

- The RMA authorization for store return sent to you via email.
- The credit card used for the original purchase.
- The item to return in its original packaging.

Check the following link to Find a Store Near You (http://www.lampsplus.com/stores/).

Returning a Purchase Made at a Lamps Plus Store

You may return a purchase made at one of our retail stores to any Lamps Plus location. Note: Furniture and rug purchases made online at LampsPlus.com or at an in-store computer kiosk cannot be returned to a Lamps Plus store location; they must be shipped back to our warehouse. Find a Store Near You (http://www.lampsplus.com/stores/)

When you go to the store for a return or exchange please bring with you the following items:

- Your sales receipt.
- The credit card used for the original purchase.
- The item to return, in its original packaging.

Returning or Exchanging Delivered Furniture

Furniture and rug purchases cannot be returned to a Lamps Plus store location. They must be shipped back to our warehouse. These items must be returned using the original shipping boxes and packing materials.

Returning Online Purchases Made at Amazon.com

We're sorry, but at this time online purchases made through the Lamps Plus Amazon.com storefront cannot be returned to a Lamps Plus retail location.

Amazon.com purchases can only be returned via mail to our central warehouse facility. Please see our Returns of Online Purchases section (http://www.lampsplus.com/info-center/w/help-and-policies/18.return-policy.aspx#online) for information on how to make a return.

White Glove and Threshold Delivery Orders

You have 10 days from the date of delivery to notify us that you would like to return a White Glove or Threshold Delivery order; please note that Blanket Wrap items are not eligible for returns. White Glove and Threshold Delivery are only available on orders shipped in the US.

To ensure that your return is processed accurately and promptly, please call us first at 877-704-2425.

A Customer Service Specialist will provide you a Return Merchandise Authorization (RMA)* and instructions on how to ship the product back to us.

*Returns made without a Return Merchandise Authorization will not be accepted.

Please note the following information:

- Returns made without a Return Merchandise Authorization will not be accepted.
- Returns cannot be made to our Lamps Plus store locations.
- All merchandise must be returned in the original packaging.
- Original shipping charges are non-refundable.
- Return shipping charges are the responsibility of the customer and are non-refundable
- There is a 10% restocking fee assessed on all White Glove and Threshold Delivery returns.
- Once the product is received at our warehouse in good condition we will issue a refund.

See the "Returns of Online Purchases" section above for additional information.

White Glove Blanket Wrap Delivery Orders

We do not accept returns on items shipped via White Glove Blanket Wrap Delivery due to their custom and made-to-order nature. Be sure to thoroughly inspect your product for damage or defects upon delivery. Please note, White Glove Blanket Wrap Delivery is only available on orders shipped in the US.

In the event that damage has occurred in transit, or if you discover defects in the manufacture of the product, please contact customer service immediately. When applicable, replacement parts will be issued to repair the damaged item. If the item is severely damaged and cannot be repaired, a new item will be provided for you.

Howard Miller Furniture and Clock Orders

For Howard Miller items requiring special delivery service, no returns or refunds are possible once the 3-day grace period is over and your order has been processed.

Please note that once you place an order for a Howard Miller furniture or clock item, you have a 3-day grace period to change or cancel your order. No refunds will be issued after this 3-day grace period.

On the 3rd day after your order is placed you will be notified by email that your order will be processed. If we do not hear back from you, your order will be processed the next day and no returns, changes, cancellations, or refunds will be allowed. Payment is required in full at the end of the 3-day grace period.

For Howard Miller clocks, if for any reason there is damage to the case at time of delivery, or if the clock has problems running, Howard Miller has the right to first send out a technician to repair the problem. Their service network touches all ZIP codes in the continental United States. If the clock technician is unable to repair the clock, Howard Miller will have the clock picked up and a new clock shipped to you at Howard Miller's cost. If you have any questions, please call us at 800-782-1967; a sale representative will be happy to assist you in your buying process.

Please note that Howard Miller furniture and grandfather clocks are available for delivery to continental U.S. addresses only at this time.

International Customers

Please note that all sales on international orders are final. We do not accept returns on sales made to international addresses with the exception of Puerto Rico, US Virgin Islands, American Samoa, FPO and APO addresses.


Returns policy for The Green Life

Shipping - Domestic (US)

Shipping made simple! We offer FREE shipping on all orders over $99 and a low-cost, flat rate of $5.95 for orders under $99.

We send your packages the most cost effective way. Our shipping software will rate shop when your finished package is weighed and select the most economical method of shipping based on weight and destination. 

We ship by ground using: USPS First Class Parcel, USPS Priority, UPS Ground, UPS Surepost. 

 

Shipping - International (Outside of US)

Shopthegreenlife.com [http://www.shopthegreenlife.com] fulfills orders through a trusted company, GlobalShopex.com. Simply add any items you wish to purchase in your shopping cart and choose the “international checkout” button. The items in your cart will automatically be transferred to GlobalShopex for international checkout. You may pay with International credit cards, PayPal, Money Gram, Bank wire transfers, Alipay or other local payment options. GlobalShopex will process your payment and guarantee delivery. Once your order is completed, all inquiries regarding tracking and shipment should be directed to GlobalShopex at customercare@globalshopex.com or 786-391-4868. Any other questions should be directed to The Green Life. [https://www.shopthegreenlife.com/pages/contact]

GlobelShopex local phone numbers:

Australia (Sydney) tel: (612) 9037 0252

United Kingdom tel: (020) 3371 9380

Japan (Tokyo) tel: (3) 4520 9639

Spain (Madrid) tel: (91) 829 5114

South Africa tel: (27 10) 500-2487

Canada (Toronto) tel: (416) 840 5719

France (Paris) tel: (01) 7666 0593

Mexico (DF) tel: (55) 8525 3179

Brazil (Sao Paulo) tel: (11) 3957 0408

Peru (Lima) tel: (1) 718 0788

Colombia (Bogota) tel: (1) 508 2859

Chile (Santiago) tel: (2) 368 0900

 

Return Process

1. Contact our Customer Care Specialist within 15 days of the original purchase at support@shopthegreenlife.com. Please provide the order number and reason for return in email. 

2. Our Customer Care Specialist will provide you with a Return Merchandise Authorization number (RMA)#) and email you detailed return instructions with a return-shipping label. 

3. Clearly write and/or affix teh RMA# on the package and return to the address specified in the email.

4. The original method of payment used to place the order will be credited the purchase price, excluding shipping costs once the item is received at our warehouse. 

5. We will send a confirmation email once the refund has been issued. Please allow 5-7 business days for your bank to process the credit. 

* Please note that we offer free return shipping for all products only if the return is due to manufacturer's defect or The Green Life's error. In all other cases, the customer is responsible for the return shipping cost plus a 10% restocking fee. 


Returns policy for Nordstrom

Returns & Exchanges

We handle returns on a case-by-case basis with the ultimate objective of making our customers happy. We stand behind our goods and services and want customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they in turn are fair with us. We do apply returns to the tender it was purchased with. If we choose to provide a refund and no record of sale is available, we will ask for personal identification and a return will be provided at current price on a Nordstrom Gift Card.

About Returns & Exchanges

You can return item(s) by mail or in any Nordstrom store. We do not accept returns of Nordstrom or Nordstrom.com merchandise at Nordstrom Rack locations

RETURNING BY MAIL (U.S.)
If you have an account or an order number, you can start your return now. If you don't have an account or you're missing order information, you can print a blank return form and label. Send in your item(s) using the postage-paid U.S. return label. Your return will be processed within 10-14 business days.

RETURNING IN NORDSTROM STORES (U.S.)
Simply bring the item(s) you'd like to return to a Nordstrom store along with your receipt and original form of payment. Any salesperson can assist you with your return. Find a store. Please note that we do not accept returns of Nordstrom or Nordstrom.com merchandise at Nordstrom Rack locations.

EXCHANGES
For the best service and selection, please order your replacement items online or call 1.888.282.6060 for assistance.

EXCEPTIONS & SPECIAL INSTRUCTIONS
Please call customer service at 1.888.282.6060 for assistance returning oversized items, perishable goods or other unusual merchandise.

REFUNDS
All refunds will be credited to your original form of payment or a Nordstrom Gift Card. We offer gift receipts to customers when purchasing gifts. When returning a gift, you'll receive your refund only on a Nordstrom Gift Card. If we choose to provide a refund and no record of sale is available, we will ask for personal identification and a return will be provided at current price on a Nordstrom Gift Card. (Gift Cards cannot be redeemed for cash unless required by law.)

- Items Returned by Mail: If you ordered by credit card, we'll credit your account within 14 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return. If you paid with a Gift Card or Nordstrom Notes, we'll mail you a Nordstrom Gift Card. If a credit card was used in combination with a Gift Card or Nordstrom Notes, the entire merchandise amount will be refunded to your credit card. - Shipping Charges: Unfortunately, we cannot refund shipping charges.

GIFT CARDS
Gift Cards can't be returned.

WESTIN HEAVENLY® BED
Please call 1.800.285.7344 for inquiries and assistance.

FINE JEWELRY
Please follow the instructions included in your shipment and fill out the return section of the packing slip when returning fine jewelry by mail. Return your package via the carrier of your choice, with return signature required. For your protection, you must insure the package for the value of the item enclosed. Fine jewelry can also be returned to Nordstrom stores that have a Fine Jewelry department. Simply bring the packing slip and/or credit card used when you placed the order.

INTERNATIONAL RETURNS
International Nordstrom.com orders made with Borderfree have a different return process and do not qualify for free returns or merchandise exchanges. For a refund that includes duties, taxes and tariffs, please contact Nordstrom customer service and ask them to send you a Return Merchandise Authorization form on behalf of Borderfree. Then mail the completed form with your item(s) to Borderfree. If you choose to return an international order directly to Nordstrom, you will receive a refund for the merchandise from Borderfree but not duties, taxes or tariffs. Learn more about international returns.

GREEN SHIPPING
In our continued effort to minimize waste and lessen our impact on the environment, please note that your order may arrive in a slightly used shipping box.

NORDSTROM RACK RETURN POLICY
Please visit the Nordstrom Rack and HauteLook sites for information about their return policies.

Questions? Call 1.888.282.6060 or chat with us.

What about returns for purchases at Nordstrom.com?
Simply send your item back or bring it to a store near you and we'll do our best to take care of you.

Do I need a receipt from my purchase?
Your receipt or order number helps us locate your purchase the fastest. If you don't have a receipt, we should be able to find the purchase in other ways, but we may ask you for more information so we can better assist with your request. If no record of sale is available and we choose to provide a refund, your personal identification will be required to process the return and the return is provided at current price on a Nordstrom Gift Card.

Do you take everything back?
We'll do our best to take care of you, but from time to time we cannot accommodate a return.

Is there a time limit? What if the item is worn?
We will do our best to take care of customers and deal with them fairly; we ask that our customers treat us fairly as well. From time to time we may not accept a return. There are no time limits for returns or exchanges.

Why do special-occasion dresses and some designer items have tags that say if the tag is removed the garment cannot be returned?
Customers have told us that they want to ensure the special-occasion dresses and designer items they're purchasing have not been worn prior to their purchase. Over the years, we have also found that we received a disproportionate number of returns of what appeared to be worn special-occasion dresses and designer items. To help in both instances, we implemented a tag or card to help ensure these items are returned in original condition with tags still attached.

Are there restocking fees?
No.

Why does Nordstrom request my personal identification for a return without a record of sale?
Because of our liberal return philosophy, we have this internal auditing procedure to give us the ability to monitor and investigate refunds and returns without a record of sale.

Can I put an item on hold?
Merchandise holds will no longer be offered to individual customers. However, we will continue to offer holds for events and special services—like Reserve Online & Try in Store, available on our app.

Do you take checks?
Checks will no longer be accepted as payment for merchandise. However, checks will continue to be accepted for payment on accounts.

How do you process my return if I paid with PayPal?
If your purchase was made with a PayPal account, your refund will be made to the credit or debit card associated with the PayPal account or a Nordstrom Gift Card can be issued. If the original form of payment was a PayPal line of credit, the refund will be issued to a Nordstrom Gift Card.


Returns policy for Nearly Natural

Returns

In the rare case that you don’t love your merchandise, we’ll pay to have it shipped back to us. We just ask that you contact us within 30 days of receipt and package the goods back into their original packaging.

For more information about returns please contact us by phone: 1-800-711-0544, or at customerservice@NearlyNatural.com.


Returns policy for BURKE DECOR

BURKE DECOR'S BD REWARDS PROGRAM TERMS AND CONDITIONS

1. Membership: Participation in the Burke Decor's program ("Program") and the benefits of the Program are offered at the sole discretion of
Burke Decor ("Burke Decor," "BD Rewards," "us," or "our"). Eligible customers (as described below) may enroll. Burke Decor's in-store customer may enroll in person or through the website. All other eligible customers must enroll with a store associate. Upon enrolling, you will be assigned a BD Rewards account ("Rewards Account"), a BD Rewards Account number ("Rewards Number"). As you shop, you accumulate points in your Rewards Account, as described below, that may be issued as a BD Reward Card ("Reward Card") from time to time, which you may then use to shop at Burke Decor or burkedecor.com. 

2. Eligibility: Only customers over 18 years of age with a valid address in the United States or its territories may become members ("Members," "you," or "your") in the Program. Corporations, associations and other groups may not participate. Burke Decor reserves the right to disqualify any person from participating if, in our sole judgment, that person appears to be violating these Terms and Conditions, making purchases for a business or for resale, manipulating the Program, making excessive returns or otherwise acting in a manner inconsistent with the Program's intent. If a member is disqualified, they forfeit their BD Rewards Account Value and all outstanding Reward Cards with a balance.

3. Definitions:

  • "BD Rewards Account" requires a an active customer account with Burke Decor. Customers who do not have an account, have deactivated their account(s), or caused their account(s) to become deactivated by Burke Decor 
  • "BD Gift Card" is a Burke Decor branded gift card purchased for value from Burke Decor or burkedecor.com.
  • "Form of Payment" includes credit cards; debit cards; Paypal payment; checks; wire transfers and cash. BD Gift Card payments are excluded.
  • "Eligible Items" consist of merchandise bought at Burke Decor or burkedecor.com. Eligible items do not include any services such as but not limited to: gift wrapping, shipping/handling; interior design services/consultations; product repair; select charitable program fees, tickets or merchandise; forfeited deposits; and purchases using a third party.
  • "Net Purchases" are purchases of Eligible Items less all sales tax, redeemed BD Reward Cards/Certificates, shipping and handling fees, returns, price adjustments and other discounts.
  • "Bonus Points" are points granted for making a qualifying purchase as advertised from time to time.
  • "BD Rewards Account Value" means the points you accumulate in your BD Rewards Account as follows:
     BD REWARDS LOYALTY PROGRAM

     Form of Payment

    Points received per dollar spenton Burke Decor* purchases

     Visa, MC, AMEX, Discover
    PayPal
    Check, Cash, Wire Transfer, ACH

    1 points

    * Purchase of Eligible Items
    ** Redemption of Burke Decor Gift Cards and BD Reward Cards are excluded from accumulating Reward Points

    • "BD Rewards Account Balance" is the total positive or negative accumulated Rewards Account Value you have at any point in time.
    4. Accumulating BD Rewards Account Value: Once enrolled in the Program, you accumulate Rewards Account Value based on your Net Purchases of Eligible Items. All activity on a BD Rewards Account, no matter who enters into the transaction, will be treated as activity of the Member.

    a. Shopping at Burke Decor: To accumulate Rewards Account Value when making a purchase at Burke Decor, you must either (a) pay with your Burke Decor Account, (b) present your Membership card (if issued), or (c) provide the phone number associated with your BD Rewards Account. When shopping online at burkedecor.com you must pay while logged into your Burke Decor Account or provide your BD Rewards Number. The amount of Rewards Account Value you may accumulate varies based on whether you are purchasing during a period of promotional offerings. You do not accumulate Rewards Account Value when you pay with a Burke Decor Gift or BD Reward Card.

    5. Calculation of Rewards Account Value: The amount of your Net Purchase of Eligible Items at Burke Decor is multiplied by the number of points applicable to the form of payment you used and is added to your BD Rewards Account Balance. Returns and other adjustments, such as a price adjustment and exchanges, may reduce or eliminate your BD Rewards Account Balance.

    Bonus Points will be added to your BD Reward Account Balance within 30 days after you make a qualifying purchase, unless your merchandise has not shipped or been delivered, in which case your Bonus Points will be added when your merchandise ships or is delivered.

    If we deactivate your BD Rewards Account due to abuse or manipulation of the Program, membership in the Program will terminate immediately and your BD Rewards Account Balance and any value remaining on an issued Reward Card may be forfeited.

    6. Expiration of Rewards Account Value: On December 31st of each year, you will forfeit 75% of any remaining Rewards Account Value. If you have a negative Rewards Account Value on December 31st, that amount will remain in the new calendar year.

    7. Issuing BD Reward Cards: When your Rewards Account Balance reaches 1,500 points, we will issue you a $25.00 Reward Card. You will receive an electronic BD Reward Card via email provided that you added your BD Rewards Number to your online profile and you have a valid email address associated with your BD Rewards Account. BD Rewards Cards are delivered within 72 hours of reaching the 1,500 point level. An electronic BD Reward Card will be activated, and you may begin using it, on the day you receive it. 

    8. BD Reward Card Redemption: Reward Cards expire 180 days from the date issued and will be valid only through the expiration date specified. Any unused value remaining on a BD Reward Card after the expiration date will be forfeited. BD Reward Cards may not be exchanged for cash or Burke Decor Gift Cards, or used as a payment or credit to any outstanding balance due. Purchases made solely with BD Reward Cards will not receive discounts available during Burke Decor promotional event and require payment with a BD Rewards Account. 

    9. Termination of or Change in Program: Burke Decor may terminate the Program at any time, with or without notice, which may result in loss of accumulated Rewards Account Value and the cancellation of all benefits and privileges associated with the Program. Burke Decor reserves the right to limit, delete or change any of the rules, terms, conditions, and benefits of the Program at its sole discretion, with or without notice. Interpretation of these Terms and Conditions shall be at the sole discretion of Burke Decor, whose decision will be final. Burke Decor has the right to close your BD Rewards Account for any reason.

    10. Other Terms: Burke Decor ("BD Rewards") is not responsible for lost, destroyed, stolen or expired BD Reward Cards. Once issued, the value on a Reward Card, active or expired, will not be credited back to your Rewards Account Balance. Any tax liability connected with receipt or use of any Reward Card is the Member's responsibility. Program void where prohibited by law. A Rewards Account Balance is not transferable in the event of death, as part of a domestic relations matter, or for any other reason. The sale or barter of any Rewards Account Balance or any Reward Card is prohibited. Events beyond Burke Decor's control, such as computer equipment or electronic data transmission failure, strikes, acts of God, civil disturbance, terrorism or war, which may materially affect our ability to perform, will allow us to suspend or terminate the Program.

    11. Release of Information: By enrolling in the Program, you consent to the release of information to third parties to carry out the Program.

    12. Change to Your Rewards Account Information: You must advise Burke Decor of any change in your name or the address, phone number and/or email address associated with your BD Rewards Account. Please write to Burke Decor LLC, 1419 Boardman-Candfield Road, STE 280, Boardman, OH 44512, or call 1-888-338-8111 to update this information. Burke Decor is not liable for BD Reward Cards sent to an outdated postal address or email address.

    13. Governing Law: These Terms and Conditions are governed by New York state law, without reference to it conflicts of law doctrine, as such law is applied to agreements entered into and performed entirely within such jurisdiction.

     


    Returns policy for World Market

    Returns with original receipt:

    If you're not satisfied with your purchase, most items may be returned by mail or at any of our World Market store locations in original condition within 60 days of purchase. Returns will be refunded in the same form of tender as the original transaction.

    If you wish to return by mail outside of the 60-day policy for any reason, please contact World Market Customer Care.

    Returns to a World Market store location after 60 days of purchase will be issued store credit.

    A Gift return to a store can be issued to the original purchaser or you may choose to be issued store credit.

    Returns without a receipt:

    Returns by mail without a receipt require an order number, name and address or they cannot be accepted.

    If returned to a store, store credit will be issued at the lowest selling price within the past 90 days for merchandise returned in its original condition, with the exception of the following departments:

    Store credit will not be issued without receipt for Bedding, Slip Covers, Window Coverings, Shower Curtains, Jewelry & Accessories, Framed Art or Knobs & Hooks.

    Return Exceptions

    Items designated as "Online Only" cannot be returned to a World Market store location. They must be shipped to the World Market Returns Department prepaid and insured by the customer. This information is detailed in Returning an Item and is also printed out and included with your order.

    Shipping Expenses are non-refundable unless the return is a result of a manufacturing defect or our shipping error. If such an event occurs, please contact World Market Customer Care immediately to arrange the return and we will refund all shipping expenses.

    Gift Cards are not returnable.

    Gift Wrap fees are non-refundable, unless an item is damaged or defective.

    Items purchased from a World Market retail store cannot be returned by mail to worldmarket.com.

    Price Adjustments

    If an item you purchased is offered at a lower price within 10 days of your original purchase, you may receive a price adjustment. Price adjustments are not given on clearance items. Please contact World Market Customer Care.

    Can't find the information you need? Contact World Market Customer Care, available every day 7am-12 midnight (EST)
    at 1-877-967-5362.


    Returns policy for YLiving

    Cancellations
    Once we receive your order we get to work on it right away. This means that once we've started processing your order, changes and cancellations are not accepted. If you have any questions or concerns, please call our Customer Service Team.

    Returns
    We want you to love your purchase. YLiving + YLighting accepts returns on a vast majority of our products (in new, uninstalled condition and original packaging) within 30 days of receipt, unless otherwise noted on the product page. Contact our Customer Service Team to initiate a return merchandise authorization (RMA). You are responsible for shipping the product back to us and we will credit your account within 10 days of receiving and inspecting the product in our warehouse, less a deduction for the price of outbound shipping. To ensure it arrives safely, we highly recommend you return the product via the shipping method/carrier we used to send it to you. You must initiate shipment within 10 days of receipt of the RMA#.

    Please note that due to customs, shipping and duty fees, we are unable to accept returns on any Canadian orders. All orders shipped to Canada are final sale.

    Items marked "Non-returnable" may not be cancelled or returned. Custom or Made-to-Order items, imported items, and certain large volume orders are also non-cancellable and non-returnable.

    Damages
    Unfortunately, fragile items are sometimes damaged in shipping. We also understand the need to pre-order and plan for your design needs. As part of that process, we ask that you inspect all items individually once they arrive so that any damage claims can be made immediately. If your item arrives damaged or with parts missing, you must notify us within 3 days of receipt of the item(s). We will arrange a prompt replacement of the item. We will also request that you provide photos of any damaged product, along with the product packaging. Please contact our Customer Service Team and we will be happy to replace the item or send replacement parts as soon as possible. In some instances it is possible to repair damages and/or defects with replacement parts. When this is the case, we reserve the right to utilize this as a solution.

    Defective Products
    Please keep in mind that defective goods (those with factory defects, missing parts or other problems originating prior to shipment) are handled differently than damaged goods (which are damaged in shipping). We work closely with our suppliers to ensure that quality production and inspection procedures are in place, but sometimes defects do occur. We work with you to resolve these issues, but you must report any product defect within 30 days of receiving your order.

    Warranties
    Most of our manufacturers guarantee their products with a warranty. Please contact us if you have questions regarding specific product warranties.

    YLighting LLC (YLiving + YLighting) and its suppliers shall not be liable for any indirect, special, consequential, or incidental damages including, without limitation, lost profits or revenues, costs of replacement goods, loss or damage to goods or services arising out of the use or inability to use this site or any product purchased from YLiving + YLighting, damages resulting from use of or reliance on the information present, even if YLiving + YLighting or its suppliers have been advised of the possibility of such damages.


    Returns policy for Lulu & Georgia

    Returns: We want you to be happy with your purchase! You can return your items within 30 days of receiving the order for a full refund on the merchandise cost. We do not refund original shipping charges. Please email us at returns@luluandgeorgia.com and we will issue a prepaid UPS label. If your item was sent via freight, you will be responsible for the return shipping charges.

    Damages: Sometimes damages occur during the shipping process even though we do our best to deliver your item in perfect condition. All damage claims must be received within 48 hours of receiving the item. Please save all packaging and email us at contact@luluandgeorgia.com to file a claim. We will arrange replacement or return of the item.

    Before you return an item, please email us at returns@luluandgeorgia.com with a copy of the emailed invoice that was sent to you at the time of purchase.

    All items should be shipped to:

    Lulu & Georgia Returns

    9062 Rosecrans Avenue

    Bellflower, CA 90706